Support
The primary sources of support in the School Open Enrollment program are parents and the School Support Associate (SSA). Parents provide course content support to students, while the SSA is the primary contact for any administrative or technical issues involved in the running of the courses. The SSA is a volunteer who receives information and training from EPGY staff, and serves as a liaison between EPGY and the school group.
Each participating school must have an active and current SSA. The name and contact information of the SSA will be made available to students once they register in the Open Enrollment Program. There can be up to three SSA per school site. If you would like to be considered for an SSA, please contact us.
School Support Associate Training:
Training of School Support Associates involves the viewing of a half-hour long online presentation about EPGY Open Enrollment courses, as well as participation in an hour-long real-time online seminar about the EPGY course management system. Responsibilities of the School Support Associate vary depending on the number of students enrolled in the school group, but rarely exceed an hour a month.
Technical Support and Training Modules:
Below are training modules and troubleshooting tips for some of the more commonly asked questions. Please click on the title to review the Training Module.